Pengaruh Atmosphere Cafe, Hedonic Value Terhadap Kepuasan Konsumen di Café Pelangi Ambon ( Analisis Smart SEM PLS )

Authors

  • Khaeril sekolah tinggi ilmu ekonomi STIEM Bongaya Makassar
  • Bungatang sekolah tinggi ilmu ekonomi makassar (STIEM Bongaya) Makassar Indonesia
  • Siti Aisa Tokamadoran IAIN Ambon
  • Rifai Muhrin STIA Alaska Ambon

DOI:

https://doi.org/10.70178/icbrj.v2i3.76

Keywords:

hedonic Value, consumer Satisfaction , Atmosphere

Abstract

The Effect of Atmosphere, Hedonic Value on Consumer Satisfaction of Café Pelangi Ambon (Analysis of SMArt SEM PLS) By  Khaeril Khaeril, Siti Aisa Tokomadoran dan Rifai Muhrin .

This study aims to analyze the direct influence of Atmosphere, Hedonic Value on café consumer satisfaction at Café Pelangi Ambon.

The research method applied is the Quantitative research method, the number of respondents in this study is 70 people. Data was analyzed using the SMART SEM PLS Version 3 Inferial Statistical Analysis Tool.

The results showed that: (1) Atmosphere has a positive and significant influence on Café Consumer satisfaction at Pelangi Ambon café. (2) Hedonic Value has a positive and insignificant effect on café consumer satisfaction at café pelangi Ambon.  Atmosphere has the most influence compared to Hedonic Value.

It was also found that the R-Square in this model was 12.7% in the low category. This is also a good gap to conduct further research in the future, relating to variables related to café satisfaction for other city settings.

Downloads

Published

2023-08-21

Issue

Vol. 2 No. 3 (2023): Juni

Section

Articles